Editor’s Note: Several of our clients have asked us to provide more examples of how others use Touchpoint Dashboard to support their customer experience initiatives. As a result, we’ve launched our “Share for Success” blog series. We’re pleased to share another insightful use case here. If you haven’t yet checked out our inaugural post, you’ll […]
Category: Case Studies
Share for Success: Using Touchpoint Dashboard as a Communication Management Tool
Over the past month, we’ve been spending a lot of time listening to our clients. Several of you have asked if we could provide more examples of how others are using Touchpoint Dashboard in unique ways to support their customer experience initiatives. It’s a fantastic suggestion, and we’re going to start doing that here on […]
Transavia.com and Touchpoint Dashboard – Mini Case Study
About transavia.com & VoC Klantreizen Netherlands-based transavia.com is a low cost airline that offers charter and scheduled flights to more than 90 popular destinations around Europe and to the Mediterranean. It also offers other travel related services, including online hotel bookings, car rental and travel insurance. Nearly 90% of its airline tickets are sold through […]