Blog

Single Sign-On (SSO) Services launched by Strativity to Evolve the Touchpoint Dashboard® Journey Management Experience

The world’s premier customer experience (CX) and culture design consultancy, Strativity Group, LLC., introduces Single Sign-On (SSO) within Touchpoint Dashboard®, to allow for an enterprise-wide customer journey management platform. HACKENSACK, NEW JERSEY, May 24, 2019 – Strativity, a global leader in experience and culture design, announces the release of SSO services for Touchpoint Dashboard®, their […]

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Strativity’s Touchpoint Dashboard Introduces Advanced Visual Displays with Journey View

The world’s premier experience and culture design firm, Strativity Group, launches a new feature, Journey View, within Touchpoint Dashboard to bring rich data into beautiful journey map designs.   HACKENSACK NEW JERSEY, April 5, 2018 – Strativity announces the addition of Journey View within Touchpoint Dashboard, adding both design and utility to the world’s most robust […]

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Strativity Touches Down in Australia with Pareto Fundraising JMA Course

Strativity’s Touchpoint Dashboard touched-down for a historic week “Down Under” in Australia this week.   The Touchpoint Dashboard touch-down was recorded for posterity in this Australian recreation of the Beatles’ Abbey Road album cover, shot in picturesque Glebe, Sydney. Pareto Fundraising, a direct response fundraising agency that helps charities raise vital funds for providing services, […]

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2017 Was Amazing, What Will We Do Next?

Happy New Year! About six years ago, Touchpoint Dashboard (TPD) set out to solve a problem—journey maps were falling down from the walls both figuratively and literally. We aspired to change that, led by the belief that anyone can use well-designed software to make journey maps designed to improve customer experience for years to come. […]

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Strativity’s Touchpoint Dashboard Unveils Customer Types and Enhanced User Interface

The world’s premier customer experience consultancy, Strativity Group, Inc., rolls out new features within Touchpoint Dashboard to help practitioners amplify the human elements in customer journey maps.   HACKENSACK, NEW JERSEY, October 17, 2017 –Strativity Group, Inc., the world’s leading customer experience consultancy, unveils Customer Types and a revamped user interface within Touchpoint Dashboard. Customer Types […]

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A Family Tree to Take Your Journey Maps from Macro to Micro

This blog is for CX professionals who 1) have multiple journey maps and 2) need a structure to connect them. Remember that neighborhood kid who always got you in trouble? Or maybe you were that kid who stirred everything up. That kid, for me, was my neighbor Jason, and he was two years older than […]

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Making Sense of the “Customer Journey” Technology Landscape

Making Sense of the “Customer Journey” Technology Landscape Increasingly, clients come to us confused about what “customer journey” tools do and where they fit. The confusion isn’t surprising. Like customer experience (CX) more broadly, the customer journey concept and term are used by a wide variety of companies to describe a wide variety of solutions. […]

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Product News – Touchpoint Dashboard 1.7.4

Touchpoint Dashboard has regular product updates and we wanted to let you know about the latest release which happened on Monday, August 7th. TPD version 1.7.4 includes the following: We’ve added a great new feature for Touchpoint Hyperlinks.  This allows you to link to micro-journeys (or anywhere else) directly off of a touchpoint. Want an image in the […]

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Strativity launches comprehensive Journey Management Education Hub within Touchpoint Dashboard.

The world’s premier Customer Experience consultancy, Strativity Group, Inc., launches the Journey Management Education Hub within Touchpoint Dashboard.  NEW JERSEY, July 27, 2017 –Strativity Group, Inc., the world’s leading customer experience consultancy, announces the launch of the Journey Management Education Hub (JME Hub) to provide a one-stop shop for training users of Touchpoint Dashboard. The […]

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