Touchpoint Dashboard, LLC (TouchpointDasboard.com) today announced three new partnerships as it expands its international presence.
Consulting firms VoC Klantreizen (www.vocklantreizen.nl) in the Netherlands, Xperience Associates (www.xperience-associates.com) in the United Kingdom and Kite Consultants in Belgium (www.kiteconsultants.eu) have signed an agreement with Touchpoint Dashboard allowing them to market the Touchpoint Dashboard software platform in their respective markets. These firms also plan to use the tool in conjunction with their customer experience management methodologies to differentiate their consulting practices and enhance the value they deliver to their clients.
“These firms bring significant expertise to the table in the field of customer journey mapping, service design and customer experience management,” said Touchpoint Dashboard. “We are delighted to have the opportunity to partner with them and extend Touchpoint Dashboard’s services to companies in the Netherlands, the UK and Belgium”.
Touchpoint Dashboard is the first web-based SaaS application of its kind available in the marketplace today. Launched in August, Touchpoint Dashboard’s automated and intuitive customer journey mapping system has been very well-received in both domestic and global markets.
“We’ve been searching for a long time for a purpose-built tool to support the fast-growing customer experience management discipline in the Netherlands and help facilitate customer journey mapping sessions,” said Danny Peters of VoC Klantreizen. “We found exactly what we were looking for in Touchpoint Dashboard. Their easy-to-use software enables us map, analyze and present customer journey maps and improve organizations’ customer experiences. We are confident that this tool will be a success in the Netherlands,” Peters said.
Touchpoint Dashboard’s application allows companies to easily map all of their customer touchpoints, and see and objectively prove what activities and processes are costing them most in terms of loyalty, retention and profitability. Using this information, companies can strategically determine where to invest resources and make improvements.
“Touchpoint Dashboard will allow us to better bridge the gap between process of creating a journey map and being able to pull actionable insights out of it. The tool’s ability to help us manage data and measure performance will help us develop smart improvement projects for our clients and add significant value to them,” said Jürgen Tanghe, managing director of Kite Consultants. “We see a world of opportunities in this partnership,” he added.
Touchpoint Dashboard’s unique features make it the ideal tool for consultant-led map initiatives and those involving multiple internal participants that work in different locations. Multiple parties can participate in the mapping process without the need to purchase additional software licenses, and they can quickly access “dashboard views” of information and reports that are most relevant to them.
Businesses and customer experience consulting firms like VoC Klantreizen, Xperience Associates and Kite Consultants are expressing a significant and growing need for an easy-to-use, affordable journey mapping tool that delivers action-oriented business intelligence. We are thrilled to offer a product that fulfills those needs, and we’re honored to have these three highly regarded firms adopt Touchpoint Dashboard as their tool of choice.