Getting Employee Buy-In for Your Customer Experience Transformation

Today’s post is a modification of one that Annette wrote for CX Journey™ on September 23, 2014. You’ve begun your journey to transform the customer experience, but you realize you can’t do it without your employees. What tools can you use to facilitate employee buy-in for your customer experience improvement efforts? As you know by […]

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Empathy, Journey Mapping, and the Platinum Rule

Today’s post is by guest blogger Annette Franz; her post is a modification of one that appeared on CX Journey™ on May 1, 2014. There’s been a lot of talk this year about empathy and the customer experience. What’s empathy? Merriam-Webster defines empathy as: the feeling that you understand and share another person’s experiences and emotions; […]

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