Take the Mystery out of Mapping with our Journey Mapping Guide

Today, customer experience is at the forefront of company strategy across industries worldwide.  Customer journey mapping is universally seen as an ideal starting point to understand your business from your customer’s perspective, collect voice of the customer and other evidence, and put it all in one place.

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Whitepaper: How to Create a Journey Map

As you begin the process of mapping your customers’ and your employees’ journeys, you might be looking for some tools and resources to guide you along the way. While Touchpoint Dashboard clearly provides a tool to simplify the mapping process, we thought it would be helpful for you if we documented not only some of […]

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