Share for Success: Using Touchpoint Dashboard to Drive Organizational Change

Editor’s Note:   Several of our clients have asked us to provide more examples of how others use Touchpoint Dashboard to support their customer experience initiatives.  As a result, we’ve launched our “Share for Success” blog series.  We’re pleased to share another insightful use case here.   If you haven’t yet checked out our inaugural post, you’ll […]

Read more >


Share for Success: Using Touchpoint Dashboard as a Communication Management Tool

Over the past month, we’ve been spending a lot of time listening to our clients.  Several of you have asked if we could provide more examples of how others are using Touchpoint Dashboard in unique ways to support their customer experience initiatives. It’s a fantastic suggestion, and we’re going to start doing that here on […]

Read more >


Transavia.com and Touchpoint Dashboard – Mini Case Study

About transavia.com & VoC Klantreizen Netherlands-based transavia.com is a low cost airline that offers charter and scheduled flights to more than 90 popular destinations around Europe and to the Mediterranean. It also offers other travel related services, including online hotel bookings, car rental and travel insurance.  Nearly 90% of its airline tickets are sold through […]

Read more >