2016 Prediction: The year of white hot debate, submission to customers, and crying uncle

By Peter Haid Admittedly, I wasn’t spot-on with my predictions for 2015. Not because they weren’t key points that are important for businesses interested in true customer experience; rather, because they simply weren’t pursued the way they should have been. Let me explain… These were the top trends predicted for 2015 and their status today: […]

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Strativity Group Inc. Acquires Touchpoint Dashboard, LLC.

Acquisition creates the largest customer experience transformation firm in the world. Hackensack NJ, October 19, 2015 – Strativity Group announced the acquisition of Touchpoint Dashboard’s leading SaaS journey mapping platform.  Touchpoint Dashboard’s assets were acquired by Strativity in an effort to provide access to not only the best technology for journey mapping, but also the […]

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Using Personas to Enhance the Customer Experience

Today we’re pleased to share another guest post by Keenan Samuelson of E Source. This is part two of a two-part series on personas. In part one, we explored the steps to create a customer persona. In part two, we’re exploring some of the ways CX professionals can use customer personas to improve CX. Now […]

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Bryan Surface Joins Touchpoint Dashboard Executive Team

WICHITA, Kan., June 27, 2013 –  Touchpoint Dashboard, LLC (TouchpointDashboard.com) today announced that Bryan Surface has been named Executive Vice President of Global Enterprise Sales. In this new role, Surface will work to expand the global reach of the Touchpoint Dashboard customer journey mapping software.  He will lead all business development activities, work to develop […]

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Touchpoint Dashboard partners with TNS, expanding the global reach of its Customer Journey Mapping software

WICHITA, Kan., June 18, 2013 –  Touchpoint Dashboard, LLC (TouchpointDasboard.com), the leading provider of customer experience management software, today announced a new partnership as it further expands its global presence.      TNS (http://www.tnsglobal.com/), the world’s leading market research company with operations in 80 countries, signed an agreement with Touchpoint Dashboard, giving the research giant access […]

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Transavia.com and Touchpoint Dashboard – Mini Case Study

About transavia.com & VoC Klantreizen Netherlands-based transavia.com is a low cost airline that offers charter and scheduled flights to more than 90 popular destinations around Europe and to the Mediterranean. It also offers other travel related services, including online hotel bookings, car rental and travel insurance.  Nearly 90% of its airline tickets are sold through […]

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Touchpoint Dashboard Announces Partnership with Three International Consulting Firms

Touchpoint Dashboard, LLC (TouchpointDasboard.com) today announced three new partnerships as it expands its international presence. Consulting firms VoC Klantreizen (www.vocklantreizen.nl) in the Netherlands, Xperience Associates (www.xperience-associates.com) in the United Kingdom and Kite Consultants in Belgium (www.kiteconsultants.eu) have signed an agreement with Touchpoint Dashboard allowing them to market the Touchpoint Dashboard software platform in their respective […]

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Touchpoint Dashboard Launches New Customer Experience Mapping Software

For Immediate Release WICHITA, Kan., Sep. 4, 2012 – Touchpoint Dashboard, LLC (TouchpointDasboard.com) today announced the release of its new customer journey mapping software, Touchpoint Dashboard. Touchpoint Dashboard is the first web-based SaaS application of its kind available on the market today. Designed by a team with more than 50 years of combined customer experience […]

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