Bryan Surface Joins Touchpoint Dashboard Executive Team

WICHITA, Kan., June 27, 2013 –  Touchpoint Dashboard, LLC (TouchpointDashboard.com) today announced that Bryan Surface has been named Executive Vice President of Global Enterprise Sales. In this new role, Surface will work to expand the global reach of the Touchpoint Dashboard customer journey mapping software.  He will lead all business development activities, work to develop […]

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Touchpoint Dashboard partners with TNS, expanding the global reach of its Customer Journey Mapping software

WICHITA, Kan., June 18, 2013 –  Touchpoint Dashboard, LLC (TouchpointDasboard.com), the leading provider of customer experience management software, today announced a new partnership as it further expands its global presence.      TNS (http://www.tnsglobal.com/), the world’s leading market research company with operations in 80 countries, signed an agreement with Touchpoint Dashboard, giving the research giant access […]

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Transavia.com and Touchpoint Dashboard – Mini Case Study

About transavia.com & VoC Klantreizen Netherlands-based transavia.com is a low cost airline that offers charter and scheduled flights to more than 90 popular destinations around Europe and to the Mediterranean. It also offers other travel related services, including online hotel bookings, car rental and travel insurance.  Nearly 90% of its airline tickets are sold through […]

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Whitepaper: How to Create a Journey Map

As you begin the process of mapping your customers’ and your employees’ journeys, you might be looking for some tools and resources to guide you along the way. While Touchpoint Dashboard clearly provides a tool to simplify the mapping process, we thought it would be helpful for you if we documented not only some of […]

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Touchpoint Dashboard Announces Partnership with Three International Consulting Firms

Touchpoint Dashboard, LLC (TouchpointDasboard.com) today announced three new partnerships as it expands its international presence. Consulting firms VoC Klantreizen (www.vocklantreizen.nl) in the Netherlands, Xperience Associates (www.xperience-associates.com) in the United Kingdom and Kite Consultants in Belgium (www.kiteconsultants.eu) have signed an agreement with Touchpoint Dashboard allowing them to market the Touchpoint Dashboard software platform in their respective […]

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Touchpoint Dashboard Launches New Customer Experience Mapping Software

For Immediate Release WICHITA, Kan., Sep. 4, 2012 – Touchpoint Dashboard, LLC (TouchpointDasboard.com) today announced the release of its new customer journey mapping software, Touchpoint Dashboard. Touchpoint Dashboard is the first web-based SaaS application of its kind available on the market today. Designed by a team with more than 50 years of combined customer experience […]

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Creating a Customer Experience Ecosystem

The customer experience ecosystem is an approach to customer experience management that considers the influence of every employee and external partner on every single customer interaction. Customer experience expert Kerry Bodine says companies must map their ecosystems in order to make meaningful improvements. In addition to mapping, companies also need to “co-create” and socialize the […]

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Don’t Create Work for Your Customers

Melissa Kovacevic of CommPlan Consulting relates on her blog the story of a poor customer service experience. The poor experience arose out of a business process that was confusing, impersonal and required the customer to do more work than necessary. In the case mentioned, a customer’s insurance company’s process did not adequately inform her mortgage […]

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How to Map the Customer’s Journey

A question was posed in the Q&A section of Focus.com: “How can a company go about mapping the customer’s journey?” In the answer section are several concrete steps to accomplish this.  From David van Toor: Divide the customer experience into meaningful parts Emphasis on customer perspective Define current customer experience, and desired customer experience Input […]

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